Professional Communication

From offices to remote teams and manufacturing environments, effective written communication is essential in today’s diverse workplaces. This micro-credential teaches professionals how to improve their written communication skills by writing clear, concis, and professional-sounding emails, memos and reports that get better responses. Students will learn to adapt their writing for different audiences, structure documents effectively and revise for clarity and impact. Through practical exercises and real-world examples, learners will develop confidence in producing workplace documents that enhance collaboration, professionalism and success.

Upon completion of this micro-credential learners will be able to:

• Apply clarity and conciseness in workplace writing by eliminating ambiguity, redundancy and unnecessary complexity.
• Adapt writing style, tone and format to suit different professional audiences, workplace settings and communication channels.
• Organize and structure workplace documents effectively, using logical flow, headings, lists and formatting to enhance readability.
• Write professional and purpose-driven workplace messages, selecting appropriate formats such as emails, memos and reports.
• Revise and edit workplace documents to improve clarity, coherence and persuasiveness while maintaining professionalism.
• Use workplace-appropriate digital tools and collaborative writing practices to create, edit and review documents efficiently.

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This micro-credential equips learners with practical skills to navigate intercultural communication in professional settings. Through real-world case studies, hands-on exercises and workplace scenarios, learners will develop strategies to enhance clarity, collaboration and cultural sensitivity. Key topics include understanding cultural differences, avoiding miscommunication, managing conflict and adapting communication styles. This course is ideal for professionals working in diverse environments or anyone looking to strengthen their ability to communicate effectively across cultures.

Learning outcomes:

Upon completion of the micro-credential, learners will be able to:

• Apply communication strategies to diverse cultural contexts.
• Recognize and mitigate biases and assumptions.
• Demonstrate and navigate intercultural workplace dynamics.
• Use inclusive and culturally sensitive language.
• Apply intercultural communication skills in real-world scenarios.

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This micro-credential develops practical interpersonal communication skills for professional and business environments. Students will learn how to communicate effectively in various workplace contexts by mastering techniques of verbal and non-verbal communication, active listening, conflict resolution, networking and professional presence. The micro-credential focuses on real-world applications, providing learners with hands-on experience to enhance confidence, clarity and relationship-building skills in both in-person and virtual settings.

Upon completion of this micro-credential, learners should be able to:

• Apply verbal and non-verbal communication techniques to enhance clarity and engagement.
• Use active listening strategies to build rapport and improve understanding.
• Resolve conflicts effectively using professional communication techniques.
• Deliver professional and persuasive messages with clarity, confidence and control.
• Interpret and use non-verbal communication effectively, including body language, tone, volume and facial expressions.

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In technical environments, precise and audience-focused communication is critical to ensuring understanding, safety, efficiency and collaboration. The Foundations of Technical Communication course introduces learners to the fundamentals of effective, precise writing tailored for technical settings and specific professional audiences. Through frequent writing and editing exercises, learners receive detailed feedback to refine their style and tone.

Learning outcomes:

• Mastering clarity and precision: develop the ability to write clear, concis, and audience-appropriate documents, avoiding unnecessary jargon and verbosity.
• Adapting tone and style: learn to tailor tone and style to suit specific discourse communities, ensuring professional and effective communication.
• Basic self-editing and revision: acquire skills in self-editing and revising for grammar, syntax and structure to enhance the overall quality of written materials.
• Creating purpose-driven documents: produce technical documents, such as reports, instructions or summaries that meet specific objectives and align with professional standards.

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